Refund & Cancellation Policy

Last updated: August 17, 2026

AI Business Transitions ("we," "us," "our") provides AI voice receptionist and marketing automation services on a month-to-month basis. This policy explains how billing, cancellation, and refunds work. It forms part of our Terms of Service.

Plans and Pricing

• Business AI Voice Receptionist — $397 / month, billed monthly, recurring

• Business Growth Engine — $497 / month, billed monthly, recurring

• Business Growth Engine upgrade from AI Voice Receptionist — additional $99 / month, recurring

All plans are month-to-month. There is no long-term contract, minimum term, or early termination fee. Some engagements may include a one-time setup or onboarding fee, which is disclosed in writing before you are charged.

Billing Cycle and Renewal

Your subscription begins on the date of your first successful payment. That date is your billing date. Your plan automatically renews each month on the same calendar day, and your payment method is charged automatically, until you cancel. If your billing date falls on a day that does not exist in a given month (for example, the 31st), you will be billed on the last day of that month.

By starting a paid plan, you authorize us to charge your payment method on a recurring basis for the amounts described above, plus any applicable taxes, until you cancel in accordance with this policy.

What Appears on Your Statement

Charges from us appear on your card or bank statement as Ai business transitions.

If you see a charge you do not recognize, please contact us before disputing it. We can identify and resolve it quickly.

How to Cancel

You may cancel at any time, for any reason. To cancel, use either of the following:

• Email: [email protected]

• Phone or text: 727-610-2207

Please include the business name and phone number on the account so we can locate it.

Cancellation requests must be received at least 24 hours before your next billing date to prevent that month's charge. Requests received inside the 24-hour window will take effect the following month.

Replying STOP to a text message opts you out of SMS messaging only. It does not cancel your subscription.

We will confirm every cancellation in writing by email. If you do not receive confirmation within one business day, please contact us — your request may not have reached us.

What Happens When You Cancel

Your service remains active through the end of the billing period you have already paid for. You retain full access to your AI receptionist, call routing, and automations until that date. At the end of that period, service stops and your phone number routing is released. We do not prorate or refund partial months.

Refunds

Monthly subscription fees are non-refundable, including for periods during which the service was available but not used. This is because your plan is month-to-month and can be cancelled at any time before the next renewal.

We will issue a refund in the following circumstances:

• Billing errors. Duplicate charges, incorrect amounts, or charges made after a valid cancellation request are refunded in full.

• Failure to deliver. If we are unable to deliver the service described in your plan and cannot resolve the issue within a reasonable period, we will refund the affected billing period.

• At our discretion. We may issue a refund or credit in other circumstances where we believe it is fair to do so.

Setup and onboarding fees are non-refundable once configuration work has begun.

Failed Payments

If a payment fails, we will attempt to charge your payment method again over the following several days and will notify you by email or text. If payment cannot be collected within 10 days of your billing date, we may suspend service. Accounts suspended for more than 30 days may be closed and their configuration deleted.

Changing Plans

Upgrades take effect immediately, and you will be charged the prorated difference for the remainder of the current billing period. Downgrades take effect at the start of your next billing period and are not refunded retroactively.

Price Changes

We may change our pricing. If we do, we will give you at least 30 days' notice by email before the new price applies to your account. You may cancel before the change takes effect.

Billing Questions and Disputes

Please contact us first. Nearly every billing question is resolved the same day, and we would much rather fix a problem directly than have it become a card dispute.

• Email: [email protected]

• Phone or text: 727-610-2207

• Mail: AI Business Transitions, 100 1st Ave N, St. Petersburg, FL 33701

We respond to billing inquiries within one business day.